Call Center Scoring Gives Companies Competitive Edge In A Sluggish Economy

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Now more than ever, companies use the valuable information they learn from their customers to enhance operations, route information to appropriate people and allocate resources effectively. Included in the functions of a highly effective call center is the ability for companies to put in place recording, reporting and monitoring tools to capture and score performances of their employees. Call scoring and evaluation has recently come to the forefront of call center activity because of the fact that it provides businesses the opportunity to go the ‘extra mile’ beyond just recording their calls. Having this competitive edge in place may make the difference between being a short-term player and a long-term success story.

An increasing number of companies listen to recorded calls to ensure that their agents are following certain processes. Call Scoring helps managers handle this process within their call recording software by allowing them to create evaluative and scoring templates. A template consists of various questions that a supervisor can answer while listening to a call. Answers can be either ‘Yes’/‘No’ or can be on a point scale while each question can be given a certain weightage. A number of different templates can be created and applied if the call center supplies services for multiple companies.

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The demand for both commercial and residential property has been increasing in Gurgaon as the real estate in India is recovering from the rage of recession. From the past few years, it has been progressing very rapidly, resulting in hike in prices. Gurgaon is the main outsourcing hub in India. The price of residential property in Gurgaon has increased by 30% approximately. The residential sector of Gurgaon real estate has been a bright option for all the individual investors. However to minimize the risk for the first time investors, following points are to be kept in mind:

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SPR connects MG Road with Gurgaon Expressway (NH8) while NPR, also called Dwarka Expressway connects Dwarka in Delhi with the expressway. Developers like BPTP are coming up with their residential projects like, Amstoria, Park Serene and Spacio, while Ramprastha on the other hand has its ongoing biggest Ramprastha City which includes Skyz, Edge Towers, View and Atrium spreading in the land area of 450 acres out of which 15 acres of land has been given to the Dwarka Expressway. The current rates for apartment by these 2 major developers of the Northern Peripheral region ranges from about Rs. 60 lakhs to Rs. 1 crore depending on the size ranging from 1600 to 2200 Sq.ft.