Call Center Scoring Gives Companies Competitive Edge In A Sluggish Economy

Now more than ever, companies use the valuable information they learn from their customers to enhance operations, route information to appropriate people and allocate resources effectively. Included in the functions of a highly effective call center is the ability for companies to put in place recording, reporting and monitoring tools to capture and score performances of their employees. Call scoring and evaluation has recently come to the forefront of call center activity because of the fact that it provides businesses the opportunity to go the ‘extra mile’ beyond just recording their calls.

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A multi-faceted city, Delhi presents a glorious intertwining of the contemporary and the old. The very name of Delhi rolls out a picture of a powerful place that ruled many empires, a place where many mighty emperors rose and fell and the place that now governs the largest democracy in the world. Truly metropolitan to the core, Delhi is made of people from all corners of the country. Quite naturally, the city speaks a jumble of some odd vernaculars and has a culture which is a concoction of various elements.

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