Looking At Cost Per Call In Call Center Companies

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    Initially, there was only one major mall available in the city and that was DLF City Center Mall. But things have changed with the extensive growth of apartment projects and residential projects in Gurgaon, which emerged with several malls at diverse suburbs and in close vicinity. Ensuring labor efficiency is one way on how high costs per call can be offset. By that, agent utilization should be made ideal. If there is a high agent utilization rate, it follows that there would be low cost per call.

And that for all call center operations would be optimal. So how would firms ensure there is labor efficiency? By looking at and focusing at the rate of calls each call center agent makes per hour or per day, the productivity could easily be determined. The more calls agents make per hour or per day, the more productive they become. Some call centers even set quotas per day that should be reached by agents. However, russian escorts in delhi one pitfall of this is the possibility that quality of calls can be compromised because agents are on the rush to beat call caps.

These setbacks and challenges about costs per call are the reasons why in the past several years, call center companies have been actively putting up operations in emerging economies like India, Sri Lanka and the Philippines.