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Call Scoring allows supervisors to search within the rated calls and also do comparison across multiple agents and their performances. It also helps evaluate the progress of a new agent and the results of training programs conducted. Overall, this becomes a great tool not only to improve the overall quality and business performance, but to comply with new processes and compliances businesses are mandating. Now more than ever, companies use the valuable information they learn from their customers to enhance operations, route information to appropriate people and allocate resources effectively.

Included in the functions of a highly effective call center is the ability for companies to put in place recording, reporting and monitoring tools to capture and score performances of their employees. Call scoring and evaluation has recently come to the forefront of call center activity because of the fact that it provides businesses the opportunity to go the ‘extra mile’ beyond just recording their calls. Having this competitive edge in place may make the difference between being a short-term player and a long-term success story.

Shopping in Delhi: Delhi is also a great place to shop since the city has a number of malls, markets and shops! You can look for any artifact including clothes, apparels, electronics and food items in this part of the world. The good thing about the city is that it offers traditional markets as well as the modern day shopping complexes or malls. So, you have got plenty of choice. In "Sleepless In Seattle", the audience was left "Speechless in New York" atop the Empire State Building. The climactic romantic interlude that followed is one that will be etched in the memory of movie-lovers for a long time to come.

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