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Recent survey shows that there is very little correlation between call quality monitoring ratings and first call resolution (FCR) and customer satisfaction (Csat) ratings. Given that call quality monitoring is very expensive, it is essential that you evaluate your call quality monitoring program to periodically assess what impact your call quality monitoring program has on FCR and Csat and to continually improve your call quality monitoring practices

Ease of use
Call Recording solution should be easy to administer and easy to use. Users should have the ability to build their own evaluation forms around embedded templates when they think it is advisable. Recordings should be as easy to select from the workstation views. You should be able to forward compressed voice files easily.

If you are nostalgic about the days gone by, walk in Teen Murti House, where Pandit Nehru lived for 16 years. Stroll into the Nehru Museum and Library. Next, visit India Gate. Initially called the All India War Memorial, it is a 42 meter high structure designed by Edwin Lutyens. Salute the valiant soldiers at the Amar  Jawan  Jyoti, who laid down their lives during World War I.
Lodhi Gardens is the perfect urban oasis, great for jogging. Even if you are not a jogger, there is plenty to look around – tombs, stunning landscaped gardens; listen to the fluty call of the golden oriole and see the exquisite nest of the tailor bird. Nehru Park is for those who love nature trips. On a Sunday morning, you can hear famous musicians perform, or you can catch an artist or two adding inspired strokes to their canvas. Another patch of green you would love is the Deer Park, in Hauz Khas. Bump into a spotted deer on a walkway or catch a peacock dancing in the sun.

With many companies opening their branches in Gurgaon there has been a huge demand for flats by corporate executive who are working here. The easy availability of home loans has also helped these young executive to buy flats in Gurgaon. Luxurious flats are there in Gurgoan for both sale and rent. In order to find the best Property in Gurgaon is wiser to do an online search of the best properties or you could also hire a real estate agent .There are many Guragon villas which are perfect for modern day living. These villas are affordable and come with all modern amenities .One can find markets, theaters and shopping malls all near the villas so one does not need to travel far. Some of the villas Gurgaon also have swimming pool, jacuzzi and gym facilities.

The evaluation form needs to reflect the unified goals of the enterprise and the contact center. Therefore, you must know and understand your organization’s business, and the goals of the organization. Quality monitoring forms (usually called “scorecards”) are organized by categories, depending on type of the organization. Service-centric firms will have more rating questions relating to customer care than revenue generation, or data-gathering. The number of attributes is typically 10-15. Points are awarded based on a rating scale.
Some elements you might want to include on the evaluation form are:

Gurgaon City has plenty of furnished apartments. This apartment is available at affordable price. It is the best choice to stay in Apartments. This apartment has all kinds of facilities. You do not have to worry about the security facility. They provide excellent security facility. You will find Children Park, shopping mall, swimming pool and restaurant near by this apartment. There are many websites which provide the list of Gurgaon Apartments for sale. You can book this well furnished apartment through this website. Gurgaon is the most popular city in North India and many people are staying here. You will find hundreds of Apartments in Gurgaon.

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Early mornings can be picturesque in Delhi, as there's no mad rush of office goers and the sky is still not hazed with smog. Rise before sunrise, slip on your trekking shoes, and jog to Rajpath, perhaps the most beautiful sight in the city. The wide, macadamized streets are squeaky clean with Rashtrapati Bhavan on one side and India Gate on the other. A large part of the President’s residence is out of bounds for visitors, but if you want to walk the corridors of the highest office in land, you would need special permission. If it is Saturday, be sure to watch the change of guard between 10:35 AM and 11.00 AM (winter) and 8.30 AM and 9.15 AM (summer). It is a memorable and moving sight.  Beyond the red sandstone of Rashtrapati Bhavan is the Mughal Garden, open to public for a few weeks during spring. Gaze at the glossy kumquats, the picture perfect green manicured lawns, the colossal dahlias and the 250 varieties of roses nurtured in 16 square beds. The Spiritual Garden and Herbal garden are  simply balm for your weary soul.

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